At One Win, your privacy is not an empty promise — it is a genuine commitment we uphold every single day. This Policy clearly explains how we collect, use, protect, and respect your personal data as a member of our platform.
One Win applies the highest data security standards to protect the personal information of over 1.2 million members in Malaysia.
The core principles governing how One Win manages the personal data of Malaysian players
All data transmitted between your device and our servers One Win is protected by 256-bit SSL encryption — the same technology used by Malaysia's leading banks such as Maybank and CIMB. This means sensitive information such as your IC number, bank account details, and passwords cannot be read by any unauthorised third party.
One Win has never and will never sell, rent, or transfer your personal data to third-party advertisers or data brokers. Your data belongs to you — we only use it for purposes you have explicitly consented to and for the legitimate operation of the platform.
You have the full right to access, correct, download, or request the deletion of your personal data from our systems One Win. All requests will be processed within 30 calendar days. Log in to your account or contact our support team to submit a request.
We only collect data that is strictly necessary to provide our services One Win to you. This "data minimisation" principle means we do not collect information that is unrelated to account operations, financial transaction processing, or meeting legal compliance requirements.
Your data is stored in data centres protected by multi-layered physical security and advanced cybersecurity systems. Access to member personal data One Win restricted to staff who genuinely require access to carry out their duties, with all access logged and audited on a regular basis.
In the unlikely event of a data breach that may affect your personal information, One Win committed to notifying affected members within 72 hours of detecting the incident, along with guidance on protective measures to take.
This Privacy Policy ("Policy") is published by One Win (onewin.plus) and applies to all users, members, and visitors of our platform. We understand how important privacy is to you — especially in the context of an online gaming platform where financial transactions and sensitive personal data are involved.
This Policy explains our data collection and management practices in a clear, straightforward manner — not in convoluted legal language. We believe you have every right to know exactly what happens to your information.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Guide One Win. By using our platform, you agree to the terms of this Privacy Policy.
One Win collects several categories of personal data depending on your interactions with our platform:
| Data Category | Sample Information | Basis for Collection |
|---|---|---|
| Identity Data | Full name, IC number (MyKad), date of birth, gender | Contractual necessity & KYC |
| Contact Data | Email address, phone number, residential address | Contractual necessity |
| Financial Data | E-wallet accounts (Touch 'n Go, GrabPay, DuitNow), bank accounts (Maybank, CIMB), transaction history | Contractual & legal requirements |
| Technical Data | IP address, device type, web browser, operating system, cookies | Legitimate interest (security & improvement) |
| Gaming Data | Betting history, favourite games, win/loss statistics | Contractual & responsible gaming requirements |
| Communication Data | Live chat records, support emails, user feedback | Legitimate interest (customer support) |
We do not collect or process special categories of sensitive data — such as biometric data, medical records, or religious beliefs — unless explicitly required by applicable law.
The personal data we collect is used exclusively for the following purposes:
One Win will not use your data for any purpose not stated here without first obtaining your fresh consent.
One Win does not sell your personal data to anyone. However, to operate the platform effectively, we need to share certain data with carefully selected third parties:
All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for specific, limited purposes. We conduct regular security assessments of all our third-party vendors.
Data security is an absolute priority at One Win. We implement multiple layers of technical and organisational safeguards:
While we take all reasonable steps to protect your data, no system in the world is 100% immune to cyber threats. We encourage you to take your own precautions as well, such as using a strong, unique password for your account One Win yours.
One Win retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by law:
Once the specified retention period has passed, data will be securely deleted or anonymised so it can no longer be linked to you.
As a member One Win, you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you in a readable format.
Correct any inaccurate or incomplete data in your account at any time.
Request the deletion of your personal data in certain cases, subject to legal requirements.
Request that we restrict how we use your data in certain permitted circumstances.
Receive your data in a structured, portable format that can be transferred to another platform.
Withdraw your consent for marketing or optional data use at any time, with no penalty.
All data rights requests will be processed within 30 calendar days. To submit a request, log in to your account and navigate to Settings > Privacy, or contact us at support@onewin.plus with the subject line "Personal Data Request".
Platform One Win uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use and your preference settings:
You can manage your cookie settings through your web browser settings or contact us for assistance. Note: disabling certain cookies may affect platform functionality.
Platform One Win is intended for individuals aged 18 and above only. We do not accept registrations from underage individuals and do not knowingly collect personal data from children.
Should we discover that we have inadvertently collected data from a person under the age of 18, we will delete that data immediately and close the account in question. If you have information regarding such a case, please notify us promptly.
In certain cases, your personal data may need to be transferred or processed outside Malaysia — for example, when we use cloud computing services or international technical infrastructure.
When such transfers occur, One Win ensure that:
One Win may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to our services.
Each time this Policy is updated, we will:
Continued use of the platform One Win after the effective date of the revised Policy will be considered your acceptance of those changes.
For any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by One Win, please contact us:
Our data protection team will respond to all privacy enquiries within 5 business days. For data deletion or access requests, we aim to resolve them within 30 calendar days.
Register a free account today and enjoy a safe gaming experience backed by industry-grade data protection and responsible gaming support.
By registering, you agree to One Win's Privacy Policy and Terms & Conditions. For players aged 18 and above only.